The company

Luxembourg Wine and Spirits Academy, Société Coopérative

Abbreviation : « LWSA »

Headquarter : 20 rue Mathias Cungs, 3446 Dudelange

Luxembourg Registry of Commerce : B238379


These terms and conditions applies on sales made by the Luxembourg Wine and Spirits Academy, Société Coopérative, with headquarter 20 Rue Mathias Cungs, 3446 Dudelange.


The prices of our products are expressed and payable in Euros, inclusive of VAT and any other tax at the day of order, unless otherwise specified, and exclusive of treatment and shipment cost.

Any order delivered outside France may be subject to taxes and customs duties which are imposed when the package reaches its destination. These taxes and possible customs duties related to the delivery of an item are your responsibility in full. We are not required to verify and inform you of applicable customs duties and taxes. To find out about them, we advise you to check with the competent authorities in your country.

For deliveries to the United States of America, the recipient must be over 21 years of age and an identity document will be requested upon delivery.

Product(s) and services(s) sold under this Agreement will be the Customer’s property only after complete payment by the latter. In the case of deferred payment, the product(s) will remain the property of the Sellers until complete payment has been made 

LWSA may modify prices at any moment, although the product(s) will be invoiced on the basis of the price at the moment of the order, under the condition the product(s) availability.

All offers and prices are valid subject to Customer allocation and availability. In the event of a product or service being unavailable after the order has been placed, the Customer shall be informed by e-mail, by telephone, or by post. LWSA will offer the choice of a similar product or service at a similar price or the possibility of waiting until the product or service becomes available. If these alternatives are not accepted by the Customer, then the order will be modified or cancelled. In the event of a valid canceled order, where payment has already been made, the Customer will be reimbursed within 30 business days.


Payment in full must be made at the time of the order. Payment by the following methods are accepted: Credit Cards, bank transfers, Paypal and payment system made available on LWSA website. Checks are not accepted.

You may be asked to supply certain information relevant to your payment including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. For further information on how we manage your information please refer to our Privacy and Data Protection Policy.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.


LWSA reserves the right to refuse to honor an order placed by a Customer who has not fully or only partially paid for an order or in the event of the Customer’s previous order not having paid in full or partially or where there is a settlement dispute pending


An order is considered confirmed with the full payment for the order is received. Order confirmations are sent via email to the customer address on file. It is the customer’s responsibility to provide a valid email address for order confirmation. Confirmation of an order implies full and unreserved acceptance of these Terms and Conditions on the part of the Customer, the recognition of having taken full knowledge thereof, in addition to relinquishment of his/her own purchase conditions or any condition not stated herein.


Once product(s) have been pickup by a customer or the service(s) contracted with the customer, the order is final and may not be canceled or returned. For product(s) orders placed online at the Site or by email, in accordance with the Luxemburgish law, the Customer has the right to cancel, without giving a reason or paying any penalty, within a period of fourteen (14) days from receipt of the items ordered.

This right is not applicable in case of the delivery of a service occuring before the end of the 14 days cancellation right, of which execution started with the written consent of the customer (via email or mail) and clear renunciation of his 14 days cancellation right.

Customers can cancel their order by sending an email using the format below to or via mail to the address below :

Luxembourg Wine and Spirits Academy

20 rue Mathias Cungs

3446 Dudelange

The purchase price of the service(s) will be reimbursed by a chosen means of payment within fourteen (14) days of cancellation by LWSA.

A cancellation may be called by LWSA at any time in case there are an unsufficient number of students to ensure a good delivery of course or service. This cancellation will be notified to customers who applied for a service at least 10 working days before the beginning of the course.

In case of such event, the customer will be informed in a reasonable time before the expected date of the course or service and an alternative date will be proposed. If any alternative date is not accepted by the customer, his order will be cancelled and he will be fully repaid of the cost of the course or service.

Outside of the legal cancellation right of 14 days, it is possible for a customer to request a re-scheduling of a course or service to a later date. The request must be received by LWSA at least 30 days before the beginning of the course or service. An alternative date will be proposed by LWSA, upon availability. If a request is received in less than 30 days before the beginning of the course or service, no repayment and re-scheduling will be possible.


Upon delivery, the Customer must verify the product(s), and in case of damage goods, refuse shipment and return the damaged goods to LWSA. When the Customer accepts delivery from the shipping company, the delivery is accepted and product verified. In the case of a refused shipment, the Customer must note clear and precise issues on the transporter’s delivery manifest and forward a copy of the manifest including the reasons for refusing shipment to the Sellers within 48 hours by email to

If a damaged parcel has been delivered and the Customer has signed the delivery note without amendment or reservation, then the product(s) is considered to have been accepted by the Customer, and the Sellers cannot be held responsible for any damage, nor be liable for any indemnity. The mention “subject to unpacking” has no legal or commercial value.


LWSA is bound to a ‘best effort’ undertaking. It cannot be held responsible for damage resulting from incorrect use or other problems beyond the Sellers’ control, including explosion, flood, ice, tempest, fire or accident, war, threat of war, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; interruption or suspension of means of communication, embargoes; strikes, lock-outs or other industrial actions or trade disputes of a third party; difficulty in obtaining materials, labor or machinery; cessation of production or delivery and power failure or breakdown in machinery, etc.


The terms and conditions are administered under the Luxemburgish law. The language of these terms and conditions are completed in French. Any translation is provided for information only.

The solely competent authority in the case of dispute is the « Tribunal d’Arrondissement de Luxembourg «  – Chambres Commerciales.



At LWSA each of our students is important to us, and we believe you have the right to a fair, swift and courteous service at all times. Once we are in receipt of your complaint we will deal with it promptly, effectively and in a positive manner.

LWSA operates a complaints procedure through which it aims to resolve concerns as quickly as possible. A complainant may be a student or prospective student. All complaints will be taken seriously and dealt with impartially. We aim to assist students in resolving issues regard bookings, courses or non – exam related concerns and to promote a positive experience for our students. LWSA will do its best to resolve student complaints for the academic and non-academic issues in a timely manner with the aim of resolving and settling a formal complaint in 14 working days or less. Records of student’s complaints will be retained for one year. No student will be criticised or retaliated against for using this procedure in a cooperative manner.

Complaints Procedure

1. Your complaint should be submitted in writing by email to the Operations Manager at (adding ref: complaint).

We are committed to deal with your complaint without any discrimination or prejudice. Please note, your complaint will be confidential and if your complaint is on behalf of someone else, we have to know that you have their permission before we can proceed further.

2. Please provide us with your contact details (address, email address, telephone number), specific details of the compliant and any supporting evidence you may have or details of any previous attempts you have made to resolve your complaint.

3. Your complaint will be dealt with by LWSA Operations Manager. Your complaint will be acknowledged within 3 working days and we will endeavour to send a final response to you within 14 working days of it being raised. If we are unable to provide you with a final response within this time frame, we will send you an update explaining why and advice when you can expect a final response.

4. If more than 6 weeks from the date of your complaint has passed and you haven’t received a final response from us, or you are still dissatisfied with the response you have received (at any stage of the process), your complaint will be referred to the Managing Director at LWSA. The Managing Director will renew the complaint and may request further information as needed. You will receive a response within 5 working days.

5. If the response you receive is not satisfactory, you may file a complaint with the WSET as the awarding organisation responsible for WSET qualifications. Please contact


Definition of conflict of interest :

A conflict of interest exists where an individual has interests or loyalties that could adversely influence their judgement, objectivity or loyalty to WSET when conducting activities associated with our qualifications. These can arise in many different aspects of awarding organisation activity, such as:

• An individual whose personal interests or loyalties conflict with their awarding organisation involvement.

• An individual who receives remuneration for services that conflict with their awarding organisation involvement.

• An individual whose acts put WSET in a position of non-compliance with its regulatory responsibilities.

Whilst it would be impossible to give a definitive list of scenarios representing potential conflicts of interest, the following have been identified from WSET’ Risk Management review as significant. However, other scenarios will constitute conflicts of interest, and we will take actions to redress any such instances that come to our attention other than by declaration from the individual concerned. Such actions may also include the imposition of sanctions, if deemed appropriate.

Specific examples of conflicts of interest include the following:

• The undertaking of any assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned.

• The undertaking of any moderation of assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned. • The tutoring of candidates by any individual involved in the assessment process.

• The undertaking of a WSET-regulated qualification by any individual employed by an APP.

• The undertaking of a WSET-regulated qualification by any individual employed by WSET.

• The invigilation of a WSET-regulated qualification by any individual involved in the delivery of training leading to the assessment.

• The delivery of “coaching sessions” to examination candidates by any individual involved in the assessment of candidate scripts or the authoring of examination questions.

• The employment by an APP of individuals engaged in the delivery of taught programmes or in the role of Internal Assessor in another APP.

Some of these examples can be managed and are therefore acceptable.

For example, the marking of tasting assessments by Level 3 Internal Assessors is ALWAYS verified by WSET as they have an interest in the results of the assessments of learners they have taught. Our verification process mitigates this conflict of interest. Similarly, where an employee of the WSET or LWSA undertakes a WSET qualification, LWSA measures in place to maintain the integrity of the assessment, provided LWSA is notified of this conflict of interest in advance of the assessment. However, it would be inappropriate for any individual involved in the authoring of examination questions or the compilation of examination papers to teach or coach learners under any circumstances as there are no options for us to mitigate the effect of this clear conflict of interest.


Any individual applying for WSET courses with LWSA, as identified under the scope of this policy, is required to make a “Declaration of Interest” by informing LWSA of any potential conflict of interest at the following email adress : .

Certain individuals, such as those involved in the assessment process are also required to submit a signed declaration of “Non-disclosure”. It is essential that any conflict of interest is declared to LWSA immediately to ensure this does not compromise any of the WSET compliance procedures. Anyone who fails to declare a potential conflict of interest is in breach of our criteria for approval, and sanctions may be applied to their approval status as a result. LWSA has processes and procedures in place to manage actual or perceived conflicts of interest.

Roles, responsibilities and procedures in the handling of actual or perceived conflict of interest:

The General Manager of LWSA has responsibility for the day-to-day managing of conflicts of interest relating to WSET qualifications. LWSA will report any identified conflict of interest to the WSET promptly. LWSA and WSET will take any action to mitigate any potential conflict of interest.


LWSA fully supports the principles of Equal Opportunities. We strive to ensure that all candidates for our qualifications are treated fairly and on an equal basis

Equal Opportunities are assured by:

• The selection, recruitment and training of those working for LWSA

• Consideration at an early stage in the development of new schemes or qualifications; • Ensuring that the format and content of all syllabi, examinations and other do not discriminate against anyone which is the responsibility of WSET by whom we are approved to teach WSET qualifications;

• Ensuring there are no barriers to entry to units and qualifications, which we deliver and/or offer, for disabled people, women or men, or people from different racial groups, other than those directly related to the integrity of the units or qualifications. The nature of any barriers will be stated and the inclusion of the requirements that create the barrier justified only and explicitly in terms of the integrity of the unit or the qualification. Details of how the effect of any barriers will be mitigated will be recorded, including using access arrangements or including reasonable adjustments.

• Clarifying the responsibility of all members of staff and/or consultants, who are involved in the delivery of WSET courses within LWSA, to comply with this policy. In particular external parties invited by LWSA to contribute to these development arrangements must also, as representatives of relevant learners, ensure that the views of learners and others are taken into account in the development of QCF units and qualifications. • Anonymous assessment of examination candidates wherever possible;

• Promoting practices and procedures that give equal opportunities to everyone;

• Being required to have equal opportunity policies in place;

• The variation of any conventional rules and regulations for the conduct of examinations which might inhibit the performance of candidates with specific needs, provided that the standard, quality and integrity of the assessment is not compromised.

• Working as appropriate with relevant organisations and agencies to develop measures to identify and prevent inequality of opportunity;

• Making every effort to ensure that there is equality of opportunity in its assessment process, regardless of the candidate’s gender, age, racial origin, religious persuasion (prayer room available upon request), sexual orientation or disability;

• Ensuring, to the best of our ability, that any documentation produced does not contain language or images which may be regarded as offensive or stereotypical, and that they reflect the diversity of contemporary society;

LWSA is an equal opportunities organisation and will consider applications from any organisation or individual who can demonstrate that they meet our approval criteria. This policy is published on our Candidate Booking Form and will be provided to any student on demand


A reasonable adjustment is any action that helps to reduce the effect of a disability or difficulty that places the candidate at a substantial disadvantage in the assessment situation.

LWSA seeks to conduct the assessment of all candidates in a way that puts them at no disadvantage, or advantage, over other candidates.

However, whilst Reasonable adjustments must not affect the integrity of what needs to be assessed, but may involve:

• Changing standard assessment arrangements, for example allowing candidates extra time to complete the assessment activity

• Adapting assessment materials, such as providing materials in large text format

• Providing access facilitators during assessment, such as a sign language interpreter or reader

• Re-organising the assessment room, such as removal of visual stimuli for an autistic candidate.

Reasonable adjustments are approved or set in place before the assessment activity takes place; they constitute an arrangement to give the candidate access to the qualification.

The use of reasonable adjustment will not be taken into consideration during the assessment of a candidate’s work. Out of fairness to all candidates, evidence of the individual circumstances giving rise to the request must be produced.

LWSA will:

• Identify any special assessment needs at the time of candidate registration.

• Inform WSET at the earliest opportunity so that appropriate arrangements can be made.

• Agree the specific arrangements for the examination, or for marking with WSET, which will vary according to individual circumstances. WSET reserves the right to seek the advice of independent agencies as appropriate in coming to a decision on specific arrangements and must agree before any reasonable adjustments are offered by LWSA to its students. Please submit any Requests for Reasonable Adjustments at least 6 weeks before the date of the examination. LWSA will forward any Requests for Reasonable Adjustments to WSET within 5 working days of receipt and WSET will respond after 4 working weeks after giving the request due consideration. Candidates and their advisors should also be aware:

• That it is not appropriate to make requests for special arrangements where the candidate’s particular difficulty directly affects performance in the actual attributes that are the focus of the assessment.

• Reasonable adjustments will not give unfair advantage over candidates for whom reasonable adjustments are not being made, or alter the assessment demands of the qualification as detailed in the qualification specification.


Special consideration is an action taken after an assessment to allow candidates who have been disadvantaged by temporary illness, injury, indisposition or adverse circumstances at the time of the assessment to demonstrate attainment.

A candidate may be eligible for special considerations if:

• Performance in an examination is affected by circumstances beyond the control of the candidate. This may include recent personal illness, accident, bereavement or examination room conditions.

• A professional commitment that may affect the capacity to sit at an examination is not accepted in the scope of special consideration.

• Alternative assessment arrangements which were agreed in advance of the assessment proved inappropriate or inadequate;

• The application of special consideration would not mislead the end-user of the certificate.

LWSA must be notified in writing within 5 days of the examination date where special consideration is being requested using the Request for Special Consideration Form.

Eligibility will only be considered if accompanied by supporting independent documentation, and please allow extra time for LWSA to pass your request to WSET.

Where a candidate is unable to attend an examination due to recent personal illness, accident or bereavement, LWSA will endeavour to transfer the candidate to an alternative examination date at no extra cost. In cases of serious disruption during the examination, the Examinations Officer of LWSA must submit a detailed report of the circumstances and candidates affected to the Examinations Administrator at WSET, in addition to the Examination Papers. It should be noted that WSET does not offer aegrotat awards and that all assessment requirements of WSET qualifications must be met. It is also our policy that special considerations will not give unfair advantage over candidates for whom special considerations are not being applied, or alter the assessment demands of the qualification as detailed in the qualification specification.

If a candidate is unable to attend an examination for which they have been registered due to circumstances outside their direct control, they should notify LWSA as soon as possible, and complete the “Request for deferral” form submitting written 3rd party evidence to support their application. Failure to attend due to work commitments does not qualify under our “extenuating circumstances”. LWSA will not charge an unused paper fee for applications where approval from WSET.


LWSA will ensure that their programme for the delivery and administration of any WSET qualification complies in all respects to the rules, regulations and procedures set out in the WSET Operating Handbook. All WSET examinations run by LWSA will be administered in line with the Centre Agreement, Code of Practice and Invigilation Instructions provided in the Operating handbook, and Examination Regulations issued to all schools and Students in the Qualification Specifications. Failure to abide by these criteria will be considered Malpractice and or Maladministration and may affect our ability to continue teaching WSET qualifications. Malpractice can arise from any act, omission, event, incident or circumstance that prejudices learners, affects public confidence in qualifications, affects the standards of qualifications which the awarding body makes available or affects the ability of the awarding body to undertake the development, delivery or award of qualifications. Maladministration relates to a failure by LWSA to offer WSET Qualifications in accordance with the rules, regulations and operating procedures set out in this Handbook Programme providers must have in place procedures for dealing with instances of Malpractice and Maladministration should they arise. These policies will be made available to WSET upon request, and form part of the criteria which must be met to become an certified school. The headings below list categories of maladministration by the staff of LWSA and malpractice by staff and / or candidates which may adversely affect the integrity of WSET . qualifications and certification. These examples are not exhaustive and are intended as guidance to LWSA and their candidates on the WSETs’ definition of malpractice and maladministration.

Malpractice will include, but is not limited to:

a) Actual or attempted Plagiarism, or cheating, of any nature by candidates;

b) Use or attempted use of any reference material or electronic devise during a closed book examination

c) Disruptive behaviour by candidates in the examination;

d) Candidates in breach of published Examination Regulations and LWSA in breach of invigilation rules or the Code of Conduct;

e) Fraudulent use of WSET certificates;

f) A deliberate attempt to discredit the WSET, or to bring the WSET into disrepute in any way;

g) Issue of bogus examination results;

h) Insecure storage of examination papers;

i) Unauthorised amendment, copying or distribution of examination papers;

j) Use of unapproved or ineligible educators to deliver a qualification course, or use of unauthorised internal assessors

k) Change of examination location or altered facilities so they no longer meet the required standards;

l) Failure to administer examination in line with the assessment requirements;

m) Denial of access to resources (premises, records, information, candidates and staff) by authorised WSET representatives and / or the Regulatory Authorities

Maladministration will include, but is not limited to:

a) Failure to follow procedures or adhere to regulations as laid out in the LWSA Operating Handbook;

b) Failure to return examination papers within the required timeframe or

c) Returning exam papers by regular post and not recorded delivery or trackable courier; d) Failure to issues results to candidates in a timely manner

e) Breach or infringement of WSET copyright and trademarks;

f) Non-payment of fees for WSET services or examinations;

g) Breach of the Conflicts of Interest Policy

h) Breach of the Centre Agreement or APP Code of Conduct;

i) A change in control of the APP that results in new management being unable to meet WSET® Awards criteria; Malpractice is divided into two main categories;

Major Malpractice

Serious and /or deliberate breaches of conduct, or serious neglect of professional duty, represents a high risk to the integrity of the qualification. Major Malpractice could result in the invalidation or revocation of examination results to a student and / or approval of LWSA. In this instance OfQual must be informed of the malpractice case and WSET will take all appropriate action as directed by the Regulatory Authority, which may include notification to other Awarding Bodies. An example of Major Malpractice would be, ‘Fraudulent use of WSET certificates and the issue of false examination results’ or ‘Unauthorised amendment, copying or distribution of examination papers’.

Minor Malpractice

Minor and /or accidental breaches of conduct or neglect of professional duty, or those more major breaches not considered to be deliberate or malicious in intent, represents a lower risk to the integrity of the qualification and would not affect examination results or certification. Examples of minor malpractice could include, ‘failure to follow procedures laid out in the Operating Handbook’ or ‘Change of examination location or altered facilities so they no longer meet the required standards

Reporting Malpractice

Malpractice may be reported to WSET by a WSET appointed Approval Visitor. In this instance LWSA will be advised during the approval visit that a case of Malpractice is being reported. WSET will also act upon reports of suspected or actual malpractice received from candidates or other parties regarding LWSA activities or personnel which may affect the integrity of WSET qualifications.

Any LWSA student can report any case of perceived malpractice, by email to :

Privacy and Data protection

LWSA complies with its obligations under the GDPR General Data Protection Regulation (GDPR) applicable in the Grand Duchy of Luxembourg, and in particular by keeping personal data up-to-date, by storing and destroying it securely, by not collecting or retaining excessive amounts of data, by protecting personal data from loss, misuse, unauthorised access and disclosure, by ensuring that appropriate technical measures are in place to protect personal data and by guaranteeing total transparency on how we manage your data.

Why we collect your data:

1. To process your registration for any course or event so that we can deliver these services to you

2. To send you information regarding the course or event for which you are registered (or which have registered interest in)

3. To process sales of products or services you have purchased from us

4. To register you as a candidate with Wine Scholar Guild or WSET Awards and enable you to sit examinations for Wine Scholar Guild and WSET qualifications

5. To administer and conduct your examination, including making arrangements for reasonable adjustments and/or special considerations

6. To communicate with your course provider and issue your examination results and qualification certificate as appropriate

7. To provide you with post-results services such as enquiries against results and appeals and solicit feedback from you on any qualification

8. To manage any account(s) for providing our online services including but not restricted to our online classroom and Global Campus where you have registered with us so that:

• We can provide you with the relevant products and services

• You can access relevant course materials

• We can fulfil our services and communicate with you about them

• To verify your identity

• To carry out research to better understand your requirements on the relevant products and services

9. To personalise, report on and improve the services and products we provide to you, and to provide you with a best-in-class customer service experience

10. To send you marketing communications including information about our qualifications, upcoming events and links to our blogs.

Other legitimate interests:

When we send you news regarding our products we will do so on the basis that we have your consent. However, to allow us to provide continual best-in-class service we believe we have legitimate interest to process your personal data so that we can: Improve our existing product range and services

• Provide you with a best-in-class customer service experience

• Protect you as our customer, our employees and our business

• Understand your likes and dislikes, what services you wish to hear about and how best to contact you to inform you about them

Personal data we collect

We may collect the following information about you:

• Your name, date of birth, gender and contact details this could include your postal address, telephone numbers and email address

• Purchases and orders made by you or on your behalf , through the booking form on our website or through direct contact via email or mail.

• Your payment card details or account details when you purchase any products or services should you pay for one of our products or services over the telephone or using one of our payment forms, or via transfer, your card details and account details will not be retained and will be securely destroyed

• When you set up any account with us, your login credentials

• Your marketing preferences

• Your correspondence with us

• In certain situations, information relating to health which may be required to support applications for reasonable adjustment and/or special consideration in the context of examinations for WSET qualifications

Sharing your personal data with third parties

Data collected by LWSA, in the process of a registration or administration of any qualification, course or certification provided, may be shared with approved third parties, limited and in respect of the respective policies of WSET (Wine & Spirits Education Trust – registered charity No.313766 , 39-45 Bermondsey Street, London SE1 3XF), and Wine Scholar Guild ( 1777 Church Street NW, Ste B, Washington D.C., 20036).

Data will not be shared with any other third party by LWSA, to the below exception.

In exceptional cases, we may be required to co-operate law enforcement agencies (like the police or the Serious Fraud Office). Although it does not happen often, law enforcement agencies can require us to share information with them as part of an investigation, this may include your personal data.

Data retention – how long do we hold your personal data

LWSA will hold your data for a period of 5 years after collection.

Personal rights on personal data

In application of the European Regulation 2016/79 of the European Parliament and European Council of April 27th, 2016 on General Data Protection Regulation, any user has a full control of his personal data, inclusive of : information, access, modification, erasure, limitation and portability of data.

The user has also a right to object to processing personal information for marketing, sales, or non-service related purposes

Modification of our Privacy and Data Protection policy

LWSA may modify this current policy from time to time. LWSA will notify any modification at least 30 days before the date of the effective application of the modification.

Should you have any concerns or queries on how your data is being kept, please refer to LWSA, Data Protection Officer via email :